Frequently
Asked Questions
ARE THESE ACTUALLY REAL ROSES?
We use top quality florals sourced from independent farms around the world that are handpicked and harvested at peak bloom year round. And yes—they do actually last forever.
Preserved roses are "frozen in time," and retain their natural liveliness. They look and feel just like a fresh bouquet of roses from the florist, year in and year out.
Our arrangements smell exactly like a fresh bouquet of roses.
HOW ARE THE FLORALS PRESERVED?
We always use safe, non-toxic and non-allergenic preserving solutions and colorants to achieve their natural look, feel and scent. First, our florals are responsibly sourced from some of the most beautiful native rose blooms in the world, picked seasonally at peak bloom. Next, our proprietary preservation process allows us to capture their beauty & freshness with no need for water or sunlight.
Our florals come from the best sustainable rose farms all around the world. The leather and suede used in our premium arrangements is made of 100% real materials imported from Italy, whereas our vegan leather is sourced from carbon neutral production plants.
All of our products are shipped from Southern California. Once your order is processed, our wonderful team will ship it right to you.
WHEN CAN I EXPECT MY DELIVERY?
Ricordami orders are processed immediately. You may then choose the timing of your delivery, based on your needs. Once the product has left Ricordami, we are not able to control potential courier delays, due to weather or high volume holidays.
For this reason, we recommend ordering your arrangement at least a week in advance of when you need it to ensure the package is delivered in the most timely manner possible.
WHAT IS YOUR LIFETIME GUARANTEE? HOW DOES IT WORK?
Eligible products are guaranteed by a limited lifetime warranty that covers damage or degradation of the preserved florals not caused by neglect or lack of maintenance.
HOW DO I CARE FOR THE ARRAGEMENTS?
Simply position the arrangement away from direct sunlight and high moisture areas. Keep the florals dry and at room temperature at all times.